Refund policy

Return, Refund & Cancellation Policy

At Lakshveda, customer satisfaction is important to us. Please read our return, refund, and cancellation policy carefully before placing an order.

1. Return Eligibility

Customers may request a return within 15 days from the date of delivery.

To be eligible for a return:

  • The product must be unused, unopened, and in its original packaging.

  • All seals, labels, and packaging must be intact.

  • A valid receipt, invoice, or order confirmation is required.

2. Non-Returnable Items

The following items are not eligible for return:

  • Products that have been opened or used.

  • Items not in their original condition, damaged, or missing parts for reasons not due to our error.

  • Products returned after the 15-day return window.

  • Products without valid proof of purchase.

3. Return Process

To initiate a return, customers must contact our support team at:

hello@lakshveda.com

Once the return request is reviewed and approved, customers will receive return instructions. Products must be returned as per the instructions shared by Lakshveda.

Customers are responsible for return shipping costs. We recommend using a trackable shipping service, as Lakshveda cannot guarantee receipt of returned products without valid tracking proof.

4. Refunds

Once the returned product is received and inspected, Lakshveda will notify the customer regarding approval or rejection of the refund within 5 business days.

If approved, the refund will be processed to the original payment method within 7–10 business days, depending on the payment provider or bank.

In certain cases, partial refunds may be granted if the item is not in its original condition, is damaged, or has missing parts for reasons not due to our error.

5. Exchanges

We only replace products if they are defective, damaged, or incorrect at the time of delivery.

For exchange requests, customers must contact us at hello@lakshveda.com with their order details and supporting images or videos of the issue.

6. Order Cancellations

Orders can be cancelled within 24 hours of placement, provided the order has not been shipped.

Once the order has been processed or shipped, cancellation will not be possible. In such cases, the standard return process will apply after delivery, subject to return eligibility.

7. International Orders

Currently, Lakshveda does not accept returns or offer refunds for international orders.

8. Additional 30-Day Conditional Refund Terms

For selected Lakshveda products, customers may be eligible for a conditional refund only if all required conditions are fulfilled.

To qualify, the customer must:

  • Use the product exactly as instructed on the product label, packaging, or official Lakshveda usage guidelines.

  • Use the product daily for 30 consecutive days without skipping any day.

  • Send a confirmation message every night through the official Lakshveda WhatsApp/support channel shared by Lakshveda, stating:
    “I have used my Lakshveda product today as instructed.”

  • The daily confirmation message should be sent on the same day, preferably between 8:00 PM and 12:00 AM.

  • Retain the purchase invoice, order ID, and any communication related to the order.

  • Raise the refund request within 7 days of completing the 30-day usage period.

Refund requests raised after this period will not be entertained.

Lakshveda reserves the right to verify daily confirmation messages and request additional proof, including images, videos, or remaining product quantity, before approving any refund.

If the refund request is approved under this conditional refund policy, approval will be confirmed within 24 hours, and the refund amount will be processed to the original payment method within 5–7 business days, depending on the payment provider or bank.

9. Contact Information

For any return, refund, exchange, or cancellation-related queries, customers can contact us at:

hello@lakshveda.com